| [Electricity] It smells burnt |
The products are equipped with high temperature cut-off and electrical fuse so that it may eliminate the damage to the user's property, health and life. If you can smell something burnt or burning, be sure to cut the mains immediately and contact the seller you have purchased the product. |
| [Electricity] It seems to be running minute electric current |
Improper grounding may make minute electric current present on the surface of the steel chassis. Please make sure that its power cord is plugged into the grounded outlet. |
| [Electricity] How much electricity does it use? |
Mainly, it depends on consumption. But, for normal household of 4 family members, electricity consumption for a Hot & Cold model may be measured around 35kWh per month (8 liter cold water, 5 liter hot water per day, 30days/month). |
| [Electricity] The circuit breaker is often tripped |
It may happen when electric appliance or electric heating appliance such as electric kettle, electric oven, dish washer, rice cooker or electric iron is used simultaneously and excessively. Disconnect power source for a few minutes and connect power again. If this problem persists, please consult with your seller that you have purchased the product. |
| [Electricity] Power went off all at once |
Check if the power plug is connected to the outlet socket in a proper manner. Connect the power plug to other outlets to see whether the product is working fine. If all these measures are ineffective, please contact the seller you have purchased the product. |
| [Storage/Installation] I won’t use the product for a long period time |
You may follow the simple instructions written in the manual sheet we provide.
(User's Manual) If you want it to be serviced, please contact the seller you have purchased the product. |
| [Storage/Installation] I would like to install the product for the first time |
You may follow the simple instructions written in the manual sheet we provide. (User's Manual) If you want it to be serviced, please contact the seller you have purchased the product. |
| [Storage/Installation] ] May I use water from well? |
Since there is a high chance of being abundant mineral or contaminants in the source water, we recommend bottled water sealed from the factory rather than well water. |
| [Maintenance
] I would like to clean the product |
You may follow the simple instructions written in the manual sheet we provide. (Cleaning Instruction) If you want it to be serviced, please contact the seller you have purchased the product. |
| [Maintenance
] I would like to replace the water filters |
Please contact the seller from who you have purchased the product.
You may receive services such as purchasing, replacing and periodic maintenance from your suppliers. |
